Frequently Asked Questions
Question: How quickly will Marketing IQ have my virtual tour online?
Answer: Our Goal is same day processing on most Virtual Tours. Most cases we they are typically processed within 24 hours of being photographed. Sometimes we have a delay and there may be a delay if your virtual tour is shot over a weekend. If we have a delay we will notify you of this quickly.
Question: Virtual Tours - Are your tours MLS compliant?
Answer: Yes. We have the ability to offer multiple viewing formats for each virtual tour, we know that the MLS has a strict compliance requirement . The different formats are viewable by clicking on unique links that we can provide. Each virtual tour type has a varying degree of feature restriction so as to allow you to use the tour with the most features while still while meeting the requirements of your local MLS.
Question: Do Virtual Tours expire ?
Answer: Virtual tours will expire 12 months from the date they go live. Each virtual tour can be renewed on an annual basis for a small fee.
Question: How many scenes can be included in each tour?
Answer: The tour window supports 30 scenes in any combination of full 360, partial 360 or still images. If you have renderings instead of photos, we can add them as well or in addition to actual photos. Please see the order section of this website for tour packages and pricing.
Question: What if my project is huge ? Is it possible to exceed the 30 scene limit and if so, how much would the additional cost be?
Answer: Yes, it is possible to exceed the 30 scene limit. Please see the order section of this website for tour packages and pricing.
Question: Can I change the skin and text colors of my tour windows?
Answer: Yes. You can choose any color you wish for the skin and text colors of your tour windows.
Question: If I change my company or contact information, do I have to recreate my tours?
Answer: No. If you change your contact information, you simply need to let us know and we will update the changes in your online profile. All of your tours will automatically update and the
existing links to the tours will remain the same.
Question: Is there an additional charge for the setup of real estate tour templates/skins by your logo staff?
Answer: There is no additional charge for the setup of real estate tour templates or skins.
Question: How much does an audio narrative clip cost?
Answer: Free streaming audio clips are available. Pricing for audio narration on a virtual tour can be found on our order forms contained on this website.
Question: Can I place a link to school reports and city information on my tours?
Answer: Yes. You can have both a link to school reports as well as a link to city information on each of your tours.
Question: Can I place a link to a map of the property location on my tours?
Answer: Yes. A link to a map of the property is automatically generated.
Question: Can I place a floor plan on my tour?
Answer: Yes. You can add a floor plan image a separate feature button below the view screen on the tour window or you can include a floor plan as one of your images within the view screen on the
tour window.
Question: Can I place a printable flyer on my tour?
Answer: Yes. If you have your own flyer, you can e-mail it to us and we can attach it to the tour for you or for additional price we will customize one of out templates for you.
Question: Where do you link the tours out to?
Answer: We will supply you with the links to your virtual tours so that you can place them onto your website and Realtor websites. If the virtual tour is a real estate tour, it is automatically sent to
Homes.com, Homeseekers.com at no additional charge as long as the MLS sends their listings to those sites. PicturePath is available for an additional fee which pushes the virtual tour to Realtor.com, Homestore.com, Aol.com, and MSN.com.
Question: What is the charge to post tours to Realtor.com using PicturePath™?
Answer: We us a virtual tour technology that is an approved PicturePath™ member of Homestore, Inc the operator of Realtor.com. This means that we are authorized to send virtual tours from our servers to the following websites: www.realtor.com, www.homestore.com, www.msn.com. Homestore, Inc applies a charge for each tour sent to the sites listed above. We pass on this charge to you. The cost is $25.00 each time we send a virtual tour through the PicturePath gateway. All companies that post
virtual tours to the Homestore network of sites are charged to do so. Companies that are not an approved PicturePath™ member are unauthorized to send virtual tours to the Homestore network of sites. We can also send your tours to www.homeseekers.com and www.homes.com at no charge to you.
